The Burnaby School District is actively investigating a cyber incident that came to our attention on Monday September 21. District staff are working diligently to complete the investigation and restore remaining affected operations as soon as possible.
Upon becoming aware of the cybersecurity incident, we immediately took steps to contain it, engaged cybersecurity specialists to assist with our investigation and response efforts, and notified the appropriate authorities.
Staff continue to work hard across Burnaby Schools to ensure there is no disruption to student learning.
On October 1 all staff and families across the District were notified that the investigation has confirmed that an unauthorized party gained access to the Burnaby School District’s systems, and that employee personnel records have been placed at risk. At this point in our investigation, we do not have evidence that sensitive student information has been impacted. Our investigation is ongoing and we will be providing updates as we learn more.
We understand that this news has been concerning for the Burnaby Schools community. Protecting the personal information of the Burnaby Schools community is extremely important to us, and we sincerely regret that this incident has occurred.
Out of an abundance of caution, and as a matter of best practices, the District continues to encourage the Burnaby Schools community to remain vigilant and exercise caution in the event of any suspicious communications, including requests for personal information, unexpected emails, text messages, or phone calls.
We are working diligently to understand what occurred and assess any potential impact on individuals. Determining the nature and scope of the incident is a key focus of the investigation.
This incident initially impacted some of our systems and operations, including internal network services and phone lines. Phone service was restored at all schools and across District sites on September 28 and access to MyEducation, including the family portal, was restored on October 1.
Direct communications are being regularly shared with families, staff, and District partners. We understand that incidents of this nature can be concerning, and we are committed to providing updates as more information becomes available.
We remain appreciative for the understanding and patience shown by the Burnaby Schools community while we work to restore remaining services as quickly and securely as possible.
Updated October 2 and Originally Posted September 23, 2026