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COVID-19: Getting Answers and Help

The Provincial Health Officer advises anyone who is concerned that they may have been exposed to, or are experiencing symptoms of COVID-19 to contact their primary care provider or call 811. Translation services for 811 are available in more than 130 languages.
The Government of BC has also established a non-medical information hotline at 1-888-COVID19 and a self-assessment tool online:

Take the COVID-19 Self-Assessment Tool Provided by the Province of BC

Find information about how to get help locally, including where to get tested for COVID-19 in Burnaby:

How to Get Help in Burnaby

There are also a number of tools from BC’s health leaders to answer your and your child’s questions about COVID-19:

BC Centre for Disease Control (BCCDC) – Caring for Children with COVID-19

BCCDC Frequently Asked Questions (in Multiple Languages)

BCCDC Answers Questions for Kids Regarding Coronavirus

Fraser Health Answers Questions from the Public about Coronavirus

Provincial Health Officer Answers Questions from a Child’s Perspective (CBC Kids)


Updated August, 2020