COVID-19: Getting Answers and Help

The Provincial Health Officer advises anyone who is concerned that they may have been exposed to, or are experiencing symptoms of COVID-19 to contact their primary care provider or call 811. Translation services for 811 are available in more than 130 languages.
The Government of BC has also established a non-medical information hotline at 1-888-COVID19 and a self-assessment tool online:

Take the COVID-19 Self-Assessment Tool Provided by the Province of BC

A group representing local general practitioners – the Burnaby Division of Family Practice – has created an online tool to help residents navigate how to get help locally.

How to Get Help in Burnaby – Take the Questionnaire Created by Local Burnaby Division of Family Practice

There are also a number of tools from BC’s health leaders to answer your and your child’s questions about COVID-19:

BC Centre for Disease Control (BCCDC) – Caring for Children with COVID-19

BCCDC Frequently Asked Questions (in Multiple Languages)

BCCDC Answers Questions for Kids Regarding Coronavirus

Fraser Health Answers Questions from the Public about Coronavirus

Provincial Health Officer Answers Questions from a Child’s Perspective (CBC Kids)

Updated April 2, 2020